RETURNS + POLICIES

We want you to feel confident shopping The Happy Haul. 🤎 Please review our policies before placing your order.

All Sales Are Final

Due to the nature of our products and many of our items being limited-quantity or preorder finds, all sales are final.

We do not accept returns, exchanges or cancellations. Please review all product details, sizing, colors, quantities and estimated turnaround times carefully before completing your purchase.

Preorders

Preorder quantities are purchased specifically based on customer orders. Once an order is placed, preorder items cannot be cancelled, changed, returned or refunded.

Estimated turnaround times are provided on each product listing and may vary by item and vendor.

For additional information, please visit our Shipping + Preorders page.

Damaged or Incorrect Items

We carefully inspect and package your Happy Haul before it heads your way. If your order arrives damaged, defective or incorrect, please contact us within 3 business days from the date your tracking shows the package was delivered.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the shipping packaging when applicable

Please keep the item and all original packaging until we have reviewed your claim.

Claims submitted outside of the 3-business-day window may not be eligible for resolution.

Lost or Carrier-Damaged Packages

Once an order has been accepted by the shipping carrier, delivery and handling are outside of The Happy Haul’s control.

The Happy Haul is not responsible for packages that are lost, stolen, misdelivered or damaged while in the possession of the shipping carrier.

That said, we never want to leave you on your own. 🤎 If something happens to your package in transit, please reach out. We’ll do everything we reasonably can to help you work with the carrier, locate your package or determine the best available next steps.

Please note that assistance with a carrier claim does not guarantee a replacement or refund.

Delivered but Missing Packages

If tracking shows your package as delivered but you cannot locate it, we recommend first checking around your property, with household members and neighbors, and allowing a short period of time in case the carrier marked the package delivered before completing delivery.

If it still cannot be located, please contact the shipping carrier directly to begin a missing-package inquiry. You’re also welcome to reach out to us, and we’ll provide any available shipment information that may help with the process.